Customer Support Specialist

Santiago De Los Caballeros, Santiago Province, Dominican Republic · Customer Service

Description

We are looking for a bilingual Customer Care Specialist. Critical to this role is the ability to speak and write in English at a proficient level. You will be our liaison, provide product/services information and use your problem-solving skills to address any emerging issues that our customers might face with accuracy and efficiency. While this is not a technical role, you will need to learn and understand VoIP technology to be able to successfully collaborate with our technical team as you work together to respond to customer requests. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. If this describes you, we’d love to hear from you.


What’s it like to work at NTI? As a member of our GreenLink Networks team, you’ll be helping us build a business. We work hard and stay focused but we never forget that the experience should be challenging and enjoyable for the team making it all happen.


RESPONSIBILITIES

Requirements

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